Please include all of the following information in your returning package: We cannot offer exchange or return for items that have been worn if there are any signs of wear, we would not be able to accept the return. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty. Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU. Refunds will be issued to the original account used at purchase. Returns are usually processed within seven working day, although this may vary during busy periods. Once we’ve received your return, we’ll send you an email with an update. Please note that you will have to bear the direct cost of returning the product.
(we recommend you use a tracked delivery service with proof of postage). However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund. Refund: We want you to be completely satisfied with your purchase.
A photo is always appreciated so we can speed up the process.Įxchange: If you would like to exchange an item you will need to return the original order to our office Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team -can advise you of next steps and time frames for a refund or replacement item. Take advantage of ‘find a drop off point’.įaulty item : We sincerely apologies if you have experienced any fault with your Nevaeh jewellery. Perfect for tracking and diverting parcels.
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Thank you for the continued support.įor UK & EU orders You can also download the EVRi app and take control of your delivery. Please only contact our customer service with an order or delivery query after 7days of ordering. Please note for any European orders over the value of 150euro, will be subject to the relevant VAT & duty rates.įor All EU orders under 150euros VAT & Duty is covered through IOSS.ĭuring this period, we experience an extremely high number of orders and processing may take up to 5 days with our couriers also expected to have slightly longer delivery times.
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Standard Delivery (DHL, Tracked) - 5-7 working days, fully tracked and signed - £3.5 or Free On Orders Over $70Įxpress Delivery (DHL Express, Tracked) – 2-3 days delivery, fully tracked and signed - £12 for all orders North American Express Delivery (DHL Express, Tracked) – 2-3 days delivery, fully tracked and signed - £12 for all orders North American Standard Delivery (DHL, Tracked) - 5-7 working days, fully tracked and signed - £3.5 or Free On Orders Over $70 Or FREE for orders over €70ĮU Express Delivery (DHL Express, Tracked) – 2-3 days delivery, fully tracked and signed - £12 for all orders Next Day Delivery (Evri Tracked 24) - Next working day delivery, fully tracked - £3.50 for all ordersĮU Standard Shipping (Evri DDP) – 3-5 working days, duties & taxes paid. Standard Shipping (Evri 2 Day Tracked) - 2 day delivery, tracked service - £2.50 or FREE on orders over £70 We offer a lot of great shipping options for all over the world.
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